How’s Your Property Manager’s Customer Service?
For those real estate investors who hire a professional property manager, do you know how well their customer service is? Just like any business, customer service is a critical component for a successful business. Even though you farm out the property management of your real estate investments, you are still the owner and the tenants are still your customer. Customer Service Fundamentals There are fundamentals about customer service for landlords, real estate owners and property management companies. First, remember words are very important when it comes to customer service. Many times, interactions with tenants are not done face to face rather it is done via email, chat or even text. So words are even more important through these means. A poor choice of words may be forgiven if spoken face to face because your expressions can correct any mis-understanding. But words are seldom forgiven or taken the way they were intended through a non face to face method. So ch...