Property Management Software

Do you manage real estate properties with HOAs? Is communication with your residents something that is common for you? As 2019 begins, HOA board members should consider offering feedback on how the HOS can improve the community and make it a great place to live. Responsibility Tenants should take responsibility for abiding by the CC&Rs and staying current on their HOA fees. Violations of the rules or failure to pay the HOA fees/dues is not a win for anyone. HOA boards have a lot of power over the property owners. Sharing Tenants should have the ability to express their ideas, suggestions and their concerns in order to help improve the community and build lasting relationships. Residents are important in sharing the thoughts of the community. They should be included in the regular board meetings. Building Relationships Tenants should make an effort in participating in any events, social or cultural activities in the community. This gives t...

Moving to a new place is both exciting and tiresome. For some, it’s a big relief to finally find a new home and be part of a new community. How property managers and landlords reach out to new tenants during this transition will set the tone for future relationships. Here are some ideas to engage with your new tenants, after they have been approved and before they move in. Welcome Letter Send a welcome letter or email to your new tenant. The letter should include: A Warm Introduction - Include information that you deem important based on your property, community and facilities. Identify the next steps –things like setting up utilities, cable, internet,forwarding address etc. Provide company, contact emails, website links and phone numbers to assist the new tenant. Remember, they may not know the utility providers in that area. Tenant Tools – if you are using a property management software, more than likely you have a tenant mobile app. Include this fe...

  Let's face it. Obtaining tenants can be expensive and time consuming. Consider the marketing expense, time to process applications, run background screening , verify information, the time it takes to ‘show’ your properties etc., the TAC (tenant acquisition cost) can be high.What’s worst is many property managers or landlords don’t even know what their TAC is. So, with all the time, effort and cost in obtaining a tenant, how do you keep your tenants? Do you have a documented retention policy? For sake of this BLOG, I’ve defined 2 groups of ideas (customer service and amenities) that retention policies fall into. Customer Service This group can both directly cause satisfaction or cause dissatisfaction. If a property manager’s customer service is done poorly, they will cause a tenant to be dissatisfied with that property management company . Suppose a tenant tries getting a hold of the property manager and it takes 2 or 3 days before the manager responds. This...